Some Winnipeggers are feeling shut out after a window and door corporation closed its doors over the Christmas spoil and hasn’t but reopened.
“It’s been torture, and I can most effective imagine what different people are going via as properly. You understand they have taken all of our money now for the process, however the task is not performed,” stated Nikki Thiessen, who sold 4 windows and a door through Duraco Windows and Doors overdue closing 12 months.
Duraco’s internet site does no longer imply a closure, and the telephone variety is still active. A recorded message asks clients to keep for the subsequent to be had agent, or pick from a listing of options, such as to request a loose estimate or go away a voicemail.
The message does no longer imply any closure or alternate to enterprise hours.
Thiessen agreed to pay the corporation about $6,000 to have the windows and door established at her Weston neighbourhood home in mid-December.
Crews were paid in complete but upon nearer inspection, Thiessen’s accomplice found issues.
“He turned into checking out all of the windows, and as he became doing that one of the home windows fell out. Thankfully, it become the basement window so it failed to smash. But we needed to just resecure it,” said Thiessen.
“The very next day we had frost build up on three of the four home windows that we had [installed],” said Thiessen.
Two windows had been also mounted without monitors, one display screen does no longer match nicely, and the doorbell have been eliminated to install the door and become never changed.
The couple in no way acquired the outer typhoon door they had ordered.
‘My coronary heart dropped’
Mike Nadwidny agreed to buy thirteen windows for his domestic from Duraco closing fall, a bill totalling nearly $17,000. The installation wasn’t imagined to be till this month, however he says in December the agency known as and requested to do the set up just before Christmas.
Nadwidny said he became instructed by using Duraco team of workers they would send greater crews to complete the job in two days, so he agreed. When crews arrived, they did not have all the home windows and simplest switched out seven of the thirteen windows.
Nadwidny stated a shop clerk requested him to pay an extra $four,000, on top of the $4,six hundred deposit he already paid, earlier than crews should return to finish the process — however he refused.
Nadwidny stated when they failed to show up tomorrow, he called to find out what was happening and changed into instructed crews were unavailable. He became told the president of the corporation, Matthew Guberman, would come to his domestic as a substitute.
“The owner arrives with a bottle of Baileys and an apology and a promise that he could have these crews arrive, and they might end it off,” said Nadwidny.
Nadwidny said Guberman labored on a number of the window trim that day, after which asked for the $four,000. He wrote Guberman the cheque because, because the proprietor of the business enterprise, he relied on him.
“This is the president of the agency. This isn’t only a supervisor. Matt Guberman confirmed up, BMW in the driveway, with
a bottle of Baileys thinking that would appease this,” he said.
Nadwidny said he was then informed crews would return Boxing Day, but nobody ever confirmed up.
“We known as. We known as. We referred to as. No solution from everybody,” he said.
“I drove down there myself just this beyond Thursday, and on the window there is a factor from their landlord. They have again hire owing.
“My heart dropped,” he said.
A be aware published in the corporation’s warehouse at 90 Hutchings St., dated Jan. 24, indicates the business enterprise is in default on its lease with Shelter Canadian Properties Ltd. To the track of nearly $460,000.
There was no notice from Duraco to its customers published as of Monday afternoon.
Calls not again
Both Thiessen and Nadwidny said they had been calling and emailing the business enterprise with no response.
“I had taken day off work to move all the way down to the store, and the car parking zone was empty. There were no vehicles. This was Jan. 18,” said Thiessen.
In an e mail despatched to Thiessen on Jan. 7, a Duraco employee stated the corporation turned into on an prolonged wintry weather destroy.
“I obtained the e-mail which you despatched [our sales representative] and wanted to assure you that really we will come and contend with the items you outlined under. We are nevertheless closed for our ‘iciness damage’ however as soon as we’re again I could have our provider branch call you.”
Thiessen became later informed by way of a unique worker that the organisation could reopen Feb. Four.
A seek of the Court of Queen’s Bench of Manitoba lists several civil suits towards the business enterprise and its proprietor, Guberman.
CBC News positioned numerous calls to the organization and to Guberman, however they were now not lower back.
CBC News also contacted the Consumer Protection Office (CPO) of Manitoba. A spokesperson stated CPO has obtained three current court cases about this employer, but would no longer offer further details.
“The CPO has not been made aware that the business in query has filed for bankruptcy or are in receivership,” the spokesperson said in an e mail.
“We would encourage all and sundry who has a challenge approximately this company to contact us without delay with the information of their criticism.”
CBC News spoke with former employees of the business enterprise but none of them desired to be interviewed. One former employee stated he felt as if the corporation had basically “ghosted” their employees because they weren’t advised if or once they would go back to paintings.
Manitoba Employment Standards confirmed it has three open lawsuits approximately Duraco, one from December and in January, all related to wages and holiday pay.
A spokesperson for the province advised CBC News the employment requirements code calls for be aware to the province if a business enterprise is laying off extra than forty nine personnel inside a 4-week window.
“To date we’ve got now not obtained any notification of layoffs from Duraco Windows,” the spokesperson stated in an email.
Duraco also offers a life-time limitless warranty on its products, which has left some clients thinking how a good way to be honoured if the company is going out of commercial enterprise.
“I can’t wait for all time. We’re selling our residence, and I can simplest imagine what anyone thinks of when they stroll in the residence and that they see contemporary home windows however they’re all fogged up, or there may be ice or water on them,” Thiessen said.
Thiessen deliberate to listing her home on the market March 1, and nonetheless hopes the employer will go back to restoration the windows earlier than then.
“We don’t know if they may be coming lower back to do the process and at this factor, they have got finished this type of superb process at the deploy already, so what is the remodel going to appear to be?” Thiessen said ironically.
Thiessen stated after speaking with CBC News, Guberman reached out to her and told her he turned into targeted on getting the issues addressed inside the week.
Nadwidny said no person from Duraco has contacted him on account that December, and he’s inside the system of submitting a report with the Winnipeg Police Service.
“I simply need [Guberman] to reply for it, if no longer to me, then to the government that are appropriate,” he stated.